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Introducing Coffee Talk.

A Drop-in Chat Line Offering Older Adults an Opportunity to Connect with Volunteers for Engaging, Friendly Conversation.

We are thrilled to announce the launch of our new statewide drop-in phone service called Coffee Talk, a drop-in chat line that connects older adults with caring volunteers for engaging conversation and access to resources to support their overall wellbeing. Outstate callers are encouraged to use the toll-free number 877-238-2282 and those in the Twin Cities metro can dial 612-746-0728.

Callers to the free Coffee Talk drop-in line can remain anonymous and there is no need to register or make an appointment. Callers are welcome to call as often as they’d like during the line’s hours of operation, Monday through Friday between 8 am and Noon. As the program expands throughout the state, these hours will be adjusted to accommodate increased call volume.

Coffee Talk will be staffed by volunteers who understand the older adult population’s unique needs and challenges. With words of encouragement and an understanding ear, these volunteers will provide callers with friendly, engaging conversation and access to crucial information, support resources, and opportunities to connect with others through our other programs.

“We are excited to provide at-risk older adults across the state with another phone-based option for social connection, one that is convenient and barrier-free,” said James Falvey, executive director for Little Brothers – Friends of the Elderly. “Shame and stigma often accompany loneliness, and Coffee Talk provides an anonymous way for older adults to take active steps in improving their overall wellbeing.”

The Coffee Talk phone line is funded in part by a Live Well at Home grant from the Minnesota Department of Human Services. We conducted a test phase of the service with a group of older adults prior to launching the program statewide. Twin Cities resident and LBFE member Tiergan Caley put the phone line through its paces during the initial test phase. “When I call and talk with a volunteer, we share ideas, talk about movies, reminisce, and laugh a lot,” Caley said. “I really appreciate that I can drop in anytime and I feel like I’m talking to someone fun.”

Since 1972, our sole mission has been to alleviate loneliness and social isolation through meaningful relationships between older adults and volunteers. Since the emergence of COVID-19, we have expanded our offerings to include phone-based programs, beginning with Elder Friends Phone Companions and now Coffee Talk. The programs help us expand our geographical reach to the entire state and continue to be a source of hope and support for any isolated adult during the COVID crisis and beyond.

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