Volunteer Resources


The warmth of your caring phone calls will bring joy and encouragement to your new phone friend at a time when extra kindness may matter most. Thank you for volunteering with us!

Getting Started

Tips For Success:

Keep in mind your new friend may not answer the phone immediately the first time you call. It is OK to leave a message letting them know who you are and that you will call again.

Let them know you are associated with Little Brothers – Friends of the Elderly.

Diminished hearing may be an issue, so you may need to speak more clearly, slowly, and louder.

If your friend has an e-mail, ask if they would enjoy staying in touch there as well.

Let them know you will contact them regularly, and find a time of day that suits you both. They will appreciate looking forward to hearing from you. If your friend is comfortable using technology, you can explore other platforms, such as Zoom, Skype, FaceTime, etc.

If you have questions or would like to discuss a concern, please reach out to your Team Leader.

If you ever have concerns about your friend’s treatment or well-being, don’t hesitate to get in touch with your Team Lead. In an emergency, always call 911.

Please practice good self-care and healthy boundaries.


Ask open-ended questions
Express interest in and curiosity about their life and history and be open to sharing from your own
Listen attentively


Family history/Ethnic roots
Childhood stories
Memorable holidays and vacations
Best jobs, first jobs
Personal milestones/ Major life events
Longtime friends
Hobbies or pastimes
Personal fun facts
Favorite musicians, artists, writers, movies, TV shows
Favorite historical figures
Current events
Celebrity news
Favorite movie stars
Memorable gifts


What if my new friend does not answer or does return my calls?

  • Make sure to let the phone ring multiple times. People with mobility issues may take longer to get to the phone.
  • Leave the elder a message identifying yourself as a Phone Companion with Little Brothers – Friends of the Elderly (LBFE). Say that you will call again. If possible, leave the day, and approximate time you will call back.
  • Try calling at different times of the day and different days of the week.
  • If after several tries you are still unable to reach them, contact your Team Leader.

My friend said they are fine and don’t want me to call them. What should I do?

  • Share that you are calling as a friend and want to chat a little. Let them know it will be good for both of you to connect! Let them know you are happy they are doing well.
  • Let them know you would like to call back next week and check-in.
  • Ask them if they would like to chat about something specific interests them—hobbies, books, movies, etc.

Can I give my friend my phone number?

  • This is totally up to you. Because some people have difficulty understanding boundaries around phone contact, we recommend volunteers hold off providing contact information until they are sure they are comfortable with it.

Available Resources:

Senior Linkage Line 

A free state service that connects older Minnesotans and their families with the help they need.

www.seniorlinkageline.com or call
1 800-333-2433 


HelpOlderAdultsMN.org is a searchable listing of services categorized under headings such as home-delivered meals, grocery and drug deliveries, care coordination, and home care.

MN Warm Line

The Minnesota Warmline provides a peer-to-peer approach to mental health recovery, support, and wellness. Calls are answered by a team of professionally trained Certified Peer Specialists who have first-hand experience living with a mental health condition. The Warmline is safe, anonymous, and confidential. 
Open M-Sat, 12 PM to 10 PM
Local: 651.288.0400
Toll-Free 877.404.3190
or text “Support” to 85511
Learn more.

Food Shelves 

Second Harvest Heartland (Emergency food boxes available) www.2harvest.org

VEAP (Serves Bloomington, Richfield, Edina, and south Minneapolis) food pantry 
delivers to homebound elders veap.org
or call 952-888-9616  

Open Arms Minnesota  
Serves people  living with HIV/AIDS, cancer, MS, ALS, ESRD, CHF or COPD www.openarmsmn.org
or call 612-872-1152 

PRISM (Serves Crystal, Golden Valley, New Hope, Plymouth, and Robbinsdale) www.prismmpls.org
or call 763-529-1350

► Meals on Wheels

meals-on-wheels.com  or call 612-623-3363

Metro Mobility providers:

West Zone (Transit Team) or call 651-602-1100 E-mail WReservations@metc.state.mn.us

East Zone (First Transit East) or call 651-602-1120 E-mail EReservations@metc.state.mn.us

South Zone (First Transit South) or call 651-602-1180 E-mail SReservations@metc.state.mn.us

Questions about the Metro Mobility service? Contact the Metro Mobility Service Center. Monday to Friday, 7:30 a.m. to 4 p.m. Saturday and Sunday from 7 a.m. to 6 p.m.

Call 651-602-1111 TTY 651-221-9886 Metro Mobility Website: metrocouncil.org

Grocery Delivery

Help At Your Door (local non-profit)
● Order by phone at 651-642-1892
● There is a nominal charge for deliveries
● Be prepared to leave a voicemail. It may take 48 hours to have a return call
● Expect a 2-5 day turnaround for the first delivery
Accepts EBT/SNAP benefits

Pharmacy Deliveries

Contact Senior Linkage Line www.seniorlinkageline.com
or call 1 800-333-2433 

Additional Training Opportunities

NAMI Minnesota: NAMI Minnesota (National Alliance on Mental Illness) is a non-profit organization dedicated to improving the lives of children and adults with mental illnesses and their families. Stay in Touch Video, Physical Activity, and Mindfulness Video and Depression in Older Adults Fact Sheet

Minnesota Gerontological Society Understanding Trauma in African American Communities video

Centers for Disease Control and Prevention Loneliness Risks for Older Adults audio

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Elder Friends Visiting Companions is a program of Little Brothers – Friends of the Elderly.